Terms and Conditions
Effective Date: 8/18/2025
Welcome to VidaBella Aesthetics. These Terms and Conditions (“Terms”) govern your access to and use of our website, appointment scheduling, memberships, purchases (including gift certificates), and our SMS/MMS messaging programs. By using our services or providing your consent to receive text messages from VidaBella Aesthetics, you agree to these Terms.
Who We Are; Services; Not Medical Care
VidaBella Aesthetics provides wellness, skincare, and aesthetic services, including consultations, treatments, and optional membership programs. Services are for cosmetic and wellness purposes and are not intended to diagnose, treat, cure, or prevent disease. Content on our website and messages we send (including pre- and post-care tips) are for general informational purposes and are not a substitute for professional medical advice; consult your own licensed healthcare provider for personal medical guidance. In emergencies, call 911. Services are for clients 18+; minors are only seen where permitted by law with verified parent/guardian consent and in our discretion. Results vary by individual. Nothing herein creates a physician–patient relationship.
Appointments; Cancellations; No-Show Policy; Payments
To help us serve all clients, please arrive on time. Late arrivals may shorten services or require rescheduling, in our discretion. You may cancel or reschedule at least [24 hours] before your appointment. Cancellations or rescheduling within [24 hours] or failure to appear (“no-show”) may result in a fee of $100, charged to the card on file. We may require a booking deposit that will be applied to your service or retained if you cancel late or no-show. You authorize us to keep your payment method on file and to charge fees under these Terms. We may refuse service for safety, compliance, or policy reasons.
Memberships and Auto-Renewal (New York Automatic Renewal Compliance)
If you enroll in a membership (e.g., [Membership Name]), you will receive clear, conspicuous disclosure of the key terms before purchase, including price, billing interval, auto-renewal, how to cancel, and any minimum commitment. You provide affirmative consent to auto-renew by completing enrollment. For online sign-ups, you must be able to cancel online (e.g., via your account portal or a termination email we provide), and we honor such requests without unreasonable steps or hurdles. We will send a post-purchase acknowledgment that includes the terms and how to cancel. If you enrolled online, you may cancel online at any time to avoid future charges, effective at the end of the then-current billing period unless otherwise stated. We may update pricing or benefits on notice as required; you may cancel before the change takes effect if you do not agree. These obligations are intended to comply with New York’s Automatic Renewal Law (General Business Law § 527-a), including the requirement that consumers who accept auto-renewal online must be able to terminate it online as well New York GBL § 527-a1 and FindLaw – GBL § 527-a2.
Gift Certificates (New York Law)
VidaBella gift cards/certificates are redeemable for goods/services at VidaBella and are nonrefundable except as required by law. Under New York law, gift certificates generally must be honored for at least nine years from purchase; most fees are prohibited. We do not charge inactivity or dormancy fees. Keep your gift certificate secure; lost or stolen certificates may not be replaced except in our discretion with proof of purchase. We follow New York General Business Law § 396‑i NYS Senate – GBL § 396‑i3 and FindLaw – GBL § 396‑i4.
SMS/MMS Program Terms (A2P 10DLC, TCPA, and CTIA Compliance)
a) Program Description: By opting into VidaBella’s SMS/MMS programs, you agree to receive text messages related to appointments (e.g., confirmations, reminders, rescheduling notices), account/membership notices, and marketing/promotional offers. Message frequency varies by program and user activity; for marketing, frequency is typically [insert frequency, e.g., up to 6 msgs/month]. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages CTIA Messaging Principles & Best Practices (May 2023)5.
b) Opt-In and Consent: We do not send marketing texts without your prior express written consent as required by the TCPA and FCC rules. Consent is obtained through clear disclosures that describe the program, that messages may be sent via automated technology, that consent is not a condition of purchase, the expected message frequency, that message/data rates may apply, and how to opt out. Your consent must be specific to VidaBella and cannot be bundled with third parties or generic lead generators (“one-to-one consent”) 47 CFR § 64.12006 and FCC Order FCC‑24‑24A17.
c) Opt-Out: You can opt out of all marketing and informational texts at any time by replying STOP. We will send one final message to confirm your opt-out and then cease messaging to the opted-out number, unless you later opt back in (e.g., by texting START or re-enrolling). You can request help at any time by replying HELP. These commands and disclosures follow CTIA best practices CTIA Messaging Principles & Best Practices (May 2023)5.
d) Support and Contact: For assistance, reply HELP or contact us at hello@vidabella.co or (845) 208-9302 during business hours. Message and data rates may apply. Consent is not a condition of purchase CTIA Messaging Principles & Best Practices (May 2023)5.
e) Program Transparency and Recordkeeping: We maintain records of opt-in/opt-out events and program terms to substantiate consent. We adhere to A2P 10DLC registration and carrier requirements through The Campaign Registry (brand and campaign registration) The Campaign Registry8 and TCR Intro PDF9.
f) Consent Revocation: You may revoke consent via any reasonable method (e.g., replying STOP, emailing customer support). We honor revocation promptly as required by FCC/TCPA rules 47 CFR Part 6410.
Privacy; Data Security; Breach Notification (New York SHIELD Act)
We respect your privacy. Our collection, use, and sharing of personal information are described in our Privacy Policy at [Privacy Policy URL]. We implement reasonable administrative, technical, and physical safeguards appropriate for the size and scope of our business to protect the security, confidentiality, and integrity of private information, consistent with New York’s SHIELD Act (General Business Law § 899‑bb) NYS Senate – GBL § 899‑bb11 and NY Attorney General – SHIELD Act Overview12.
If we experience a data breach involving “private information” of New York residents, we will provide notifications in accordance with New York’s breach notification law (General Business Law § 899‑aa), including notifications to affected residents and to the New York Attorney General, the Division of State Police, and the Department of State’s Division of Consumer Protection, as applicable, without unreasonable delay and consistent with law enforcement needs NYS ITS – Breach Notification and Incident Reporting13 and NYS Senate – GBL § 899‑aa14.
To reduce risk, please avoid sending sensitive health information via SMS/MMS or unencrypted email.
Website Use; Intellectual Property; User Conduct
The website and its content are owned or licensed by VidaBella and are protected by intellectual property laws. You may not copy, modify, reverse engineer, or commercialize our content without written permission. You agree not to use the site or messaging programs to transmit unlawful, harmful, harassing, or infringing content, or to interfere with security or operations.
Pricing; Promotions; Refunds
Prices and promotions are subject to change. Unless otherwise stated, promotional offers cannot be combined and may be subject to additional terms. Prepaid packages and deposits may be nonrefundable except as required by law; see product-specific terms at purchase. We comply with applicable consumer protection laws.
Disclaimers; Limitation of Liability
Services and information are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service. VidaBella is not liable for indirect, incidental, consequential, special, or punitive damages, or for carrier delays or failures in message delivery. Our total liability for any claim is limited to the amount you paid for the applicable service in the 12 months preceding the claim, unless prohibited by law. These limitations apply to the maximum extent permitted under New York law.
Dispute Resolution; Arbitration; Small Claims; Class-Action Waiver
You and VidaBella agree to resolve disputes through binding arbitration on an individual basis, administered by a reputable arbitration provider, under its consumer rules. Either party may bring qualifying claims in small claims court in Rockland County, New York, instead of arbitration. You waive class and representative actions. Within 30 days of first accepting these Terms, you may opt out of arbitration by emailing hello@vidabella.co with your name, contact number, and a clear statement opting out; your opt-out will not affect other Terms. This section is governed by the Federal Arbitration Act. If the class waiver is found unenforceable, the arbitration agreement is void and claims proceed in court.
Governing Law; Venue
VidaBella Aesthetics provides wellness, skincare, and aesthetic services, including consultations, treatments, and optional membership programs. Services are for cosmetic and wellness purposes and are not intended to diagnose, treat, cure, or prevent disease. Content on our website and messages we send (including pre- and post-care tips) are for general informational purposes and are not a substitute for professional medical advice; consult your own licensed healthcare provider for personal medical guidance. In emergencies, call 911. Services are for clients 18+; minors are only seen where permitted by law with verified parent/guardian consent and in our discretion. Results vary by individual. Nothing herein creates a physician–patient relationship.
Electronic Communications; E‑Sign Consent
You consent to receive disclosures and communications electronically (including via SMS/MMS and email) and agree that electronic records and signatures have the same legal effect as paper and ink, to the extent permitted by law. You may withdraw e-sign consent by contacting us; withdrawal may impact our ability to provide services.
Accessibility
We aim to make our website and communications accessible. If you need an accommodation or alternative format, please contact hello@vidabella.co or (845) 208-9302.
Changes to These Terms; Acknowledgment
We may update these Terms from time to time. We will post changes on our website and update the Effective Date above. Where required, we will provide additional notice (e.g., for material changes to auto-renewal terms). Continued use after changes constitutes acceptance.
Contact Us
VidaBella Aesthetics
300 East Route 59, Suite 112 (lower level) Nanuet, NY 10954
Phone: (845) 208-9302
Email: hello@vidabella.co